Package Protection

VIVIELLE offers fast and reliable shipping options across United States. Your delivery time frame below will begin once your order has been dispatched and you've received a tracking number.

UNITED STATES

Please note the below shipping times are an estimated guide only. Online orders are not processed over weekends or public holidays.

INTERNATIONAL SHIPPING TIMES & RATES

Click here to view our international shipping rates and further information about our shipping policies.

NEED TO RETURN YOUR ORDER? 

Easy! If you are not in love with the product that you have purchased, Vivielle will provide you with full store credit.

RETURNS POLICY

• Items must be returned within 30 days from the delivery date.
• All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size).
• Items marked with the FINAL SALE message or hygiene-risk products cannot be returned unless faulty 
• We do not offer refunds for final sale items, change of mind or incorrect sizing.
• Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please note that the Vivielle Warehouse undertakes strict quality control on every item prior dispatch and upon receiving return).
• Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
• Vivielle is not responsible for return shipping costs.
• We do not issue store credit or refund on original shipping charges.